Effective Date: [Insert Date]
Voltek Smart Life (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use the Voltek app (the “App”), and the measures we take to ensure your information is protected.
1. Information We Collect
a. Personal Information:
We collect information you provide directly to us, such as:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (e.g., card information, UPI ID, etc.)
b. Non-Personal Information:
Automatically collected data when you interact with the App:
- Device information (e.g., model, operating system, unique device identifiers)
- IP address
- Browser type
- App usage data (e.g., pages visited, features used, time spent on the App)
c. Location Data:
If you allow location access, we may collect your precise location for purposes like delivering orders or suggesting nearby services.
d. Cookies and Tracking Technologies:
We may use cookies, web beacons, or similar technologies to improve user experience, remember preferences, and monitor site traffic.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and deliver your orders.
- To communicate with you regarding your purchases, support requests, or promotions.
- To personalise your experience on the App.
- To provide customer support.
- To process payments securely.
- To detect and prevent fraudulent or unauthorised activities.
- To improve our services and develop new features.
- To comply with legal obligations.
3. Sharing Your Information
a. Service Providers:
Third-party vendors who perform services on our behalf, such as payment processors, delivery partners, and IT service providers.
b. Legal Authorities:
If required by law or to protect our rights, property, or safety, we may disclose your information to law enforcement or other governmental agencies.
c. Business Transfers:
In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information against unauthorised access, loss, misuse, or alteration.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal obligations.
- Restriction: Restrict the processing of your data in certain situations.
- Portability: Request a copy of your data in a machine-readable format.
To exercise these rights, contact us at [insert email address].
7. Children’s Privacy
Our App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of these third parties.
9. International Users
If you are accessing the App from outside [Insert Country], note that your data may be transferred to and stored in a country with different data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Voltek Smart Life
Email: sales@voltek.co.in
Phone: +917025223300