Privacy Policy

Last updated: October 23, 2025

Welcome to Voltek (voltek.co.in). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide better services, process orders, and improve your experience. Types of information we collect include:

Account information: name, email address, phone number, billing/shipping address.
Order details: products purchased, order amounts, transaction IDs.
Payment information: we do not store full card numbers on our servers. Payment details are processed securely by third-party payment processors (e.g., Razorpay, Stripe, PayU) — see "Payments" below.
Device & usage data: IP address, browser type, device identifiers, pages visited, referral source, cookies and similar technologies.
Communications: messages, support requests, and feedback you send to us.

2. How We Use Your Information

We use personal data for the following purposes:

To process and fulfill orders, send confirmations and invoices, and manage returns.
To communicate about order status, customer support, promotions (if you opted in), and important updates.
To improve, maintain and personalize our website and services (analytics and A/B testing).
To comply with legal obligations and prevent fraud and abuse.

3. Payment Processing

Payments on Voltek are handled by trusted third-party payment processors. When you pay for an order, your payment information is transmitted directly to and processed by those providers. We never store full credit card details on our servers. Please review the privacy policies of our payment processors for details about their handling of payment data.

4. Cookies & Tracking

We use cookies and similar technologies to operate the website, remember preferences, and collect analytical information. Cookies may be:

Essential: required for site functionality (cart, login).
Performance & Analytics: help us understand site usage (Google Analytics or similar).
Advertising: used by third parties to show relevant ads.

You can manage or disable cookies in your browser settings; however some features may stop working if cookies are blocked.

5. Sharing & Disclosure

We do not sell your personal information. We may share data with:

Service providers who perform services on our behalf (payment processors, shipping partners, analytics providers).
Third parties when required by law, to protect our rights, or to comply with legal process.
In connection with a merger, acquisition, sale of assets, or similar business transaction (with notice to users where required).

6. Data Security

We implement reasonable technical and organizational measures to protect personal information. While we strive to protect your data, no electronic transmission or storage is 100% secure — if you suspect a breach, contact us immediately (details below).

7. Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data will be deleted or anonymized.

8. Your Rights

If you live in certain jurisdictions (for example, the EU or California), you may have additional rights regarding your personal data, such as the right to access, correct, delete, or export your information, and the right to opt out of certain processing. To exercise these rights, contact us using the details below. We may ask for information to verify your identity before acting on requests.

9. Children

Our services are not intended for children under 13 (or the applicable local age). We do not knowingly collect personal information from children. If you believe we have data from a child, please contact us to request deletion.

10. International Transfers

We may transfer data to, and store data in, countries other than your own for the purposes described. When transfers occur, we take steps to ensure an adequate level of protection (contracts and safeguards) where required by law.

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices — please review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated via email (if you are a registered user) or via a notice on the site.

Note: This is a general/commercial privacy policy template tailored for an e-commerce store. It is recommended to review and adjust it to match your actual data flows (payment providers, analytics tools, CRM, marketing providers) and to comply with applicable laws (GDPR, CCPA, etc.) for your customers.

Contact Us

If you have questions or requests about this policy or your personal data, contact:

Voltek
Website: https://voltek.co.in
Email: privacy@voltek.co.in
Address: Your company address here (optional)